Asurint - Background Check Provider

Staffing Complete can now connect with Asurint, which allows you to order background checks, review the results, and even set up auto deductions for the personnel directly through our software. This functionality is like other 3rd party integrations where you’ll first need to reach out to the provider directly and sign up before trying to use this functionality.

Once you have signed up with a provider and provided us with the necessary information, you can follow these steps to see the package you selected through Asurint, and customize the process. Staffing Complete will send the request to the provider as soon as it’s requested and display the results once they’re available.

First, sync the package you purchased through Asurint which will load the packages you’ve signed up for and allows you to customize settings specific to the selected package. Should you make any changes with Asurint on the plans that you’ve purchased, you’ll need to return here and perform the sync again.

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Syncing Packages

1. Navigate to the Setup module>Types>Background Check tab

2. Right Click and select Sync Asurint Packages

With a package selected, the lower area is where you can add optional customizations to the selected package. Though you cannot change the name of the package as that comes from the provider, you’re free to update the description of each plan to keep track of what each package does. As each package can yield multiple results beyond a PASS or FAIL, you can specify the key words that the check provides to fall into a PASS or FAIL category. In the below example, Dispute, Fail, and Hold will be considered a failed result.

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Optionally, these failed results can automatically trigger additional changes to be made to that personnel. By checking the “Enable Failed Result Events” box you can change what the personnel status is set to, auto enter a termination date on their profile, and even add a warning to the “Warning” tab displaying the failed background check results.

If you are wanting a check to automatically add a deduction to the personnel when it’s ordered, you can configure the “Auto Deduct from Personnel” field. Depending on the deduction type you select, you can either enter a flat amount or a rate for the deduction, as well as enter a stop amount. In the below example, the person would have a flat $20 deducted per check until the $40 was reached. Keep in mind that you may need to first create the deduction you want to use.

Adding an Auto Deduction

1. Select the relevant package

2. Click the ellipsis

3. Double Click the deduction you want to add

4. Type the amount to be deducted per check, and the stop amount for this deduction

5. Click Save

As shown below when the deduction auto added, the per check and stop amount are auto entered and the background check order # is listed in the Reference field.

The last level of automation is the option to enable “Auto Ordering” on the new hires first job. This would auto order the package for every new hire, and trigger any additional automation levels that you’ve set as the results come in. For this functionality to trigger a “New Hire” is someone that:

• Has no payroll history

• Has never had the selected package ordered

The background check is automatically ordered (and the fee applied if selected) once the new hire is added to the order.

You always have the option to manually order, re-order, and review background checks for a specific person no matter their pay history or past results. Once selected, you will see the package listed with the status and the rest of the fields will be filled out upon completion of the check.

Manually ordering a Background Check

1. Open the personnel profile

2. Click the Background Check Tab

3. Right Click and select Order Background Check

4. Double Click the package you want to order

Once the Background check is completed, you can right click on the result and click “Copy Report URL” and paste that into an internet browser on your local machine.

Utilizing the “Reminders” module, you can be notified when the results are in and even receive an email or text (if texting is enabled) versus navigating to the personnel profile and reviewing the “Background Check” tab. Like all reminders, any user wanting the reminder (via email, text or just in Staffing Complete) needs to add the reminder within the Reminders.

Subscribing to Background Check Reminders

1. Open the Reminders module

2. Click the Subscriptions Tab

3. Right Click and select Add Reminder

4. Double Click the reminder you want to add

5. Click Save Subscriptions

Once added and the reminder is triggered with a result, you can review the reminder as normal which will display the results, as shown below:

The URL can be copied from the personnel profile results, and if the reminder is emailed you can simply click the link in the email.